Does Your Business Need a Professionalism Boost?
It’s easy to get wrapped in the day to day running of our business. There are, after all, plenty of tasks to take care of, and, as such, some of the other essentials of business life can sometimes be overlooked. Take your company professionalism. This is something that needs to be created and tailored; it won’t just happen. If you think your company could do with a more professional look and feel, then take a read of the tips below.
Invest In Your Website
People try not to be judgemental when it comes to other humans, but they don’t extend this effort when it comes to websites and writing materials. As such, you can expect your website to be judged within a few seconds of the person arriving. If it isn’t up to scratch with modern standards and design, and is, in fact, languishing in the past, then your potential customers will have serious reservations about how much care and effort you’re putting into your business. Make sure you’re updating your website every few months, taking care to ensure the design is modern and progressive, and, of course, that there are no spelling or grammatical errors.
Refresh the Uniform
If you have a business that deals with the public on a daily basis, then there’s only one thing worse than having no uniform, and that is: having a uniform that is old and tattered. Use the presentation of yourself and your employees as a reflection of your company standards. Invest in new uniforms (or, if you’re in an office, introduce a dress policy that speaks to your branding), make sure everyone is presentable when they’re working, and give everyone a name badge; it’s easy enough to do – you can make a badge here, for example. With a new outfit and a badge with your logo, your staff members will be instantly recognisable to your customers.
Times have changed. In the not too distant past, people could only reasonably expect you to be available to help them with their questions and queries during the typical business hours. With the rise of the internet and a 24/7 economy, that’s all changed. Now, your customers want to be able to reach you at all hours of the day. Of course, you can’t quite do this, as it would require too many employees. But you can have all the essential information on your website, and connect with your customers via social media during the evening. If you reach the point where some of your customers are in a different time zone, then take a look at adding off-site customer service support for that time zone.
Focus On Your Branding
Your branding is likely to be much more important to your business than you may realise. This lets people know who you are in an instant; are you playful, serious, forward-thinking, or traditional? Then this should be reflected in your branding. Many people only do the bare minimum when it comes to their branding, but it’s worth making sure that it’s watertight. If you do, you’ll have a cohesive message, one that makes your company look like a solid, well-grounded business.
Clean and Tidy
You’ve got a million and one things to do, and making sure that your premises are clean and tired is not at the top of your agenda. However, it’s worth making sure that this is the case, as it can seriously dampen a person’s view of your company if it isn’t. If you don’t have the time to clean it yourself, then hire a professional cleaner to do the job for you. It’s easy for dust and dirt to accumulate, but just think how your business will be viewed if this happens.
You may be a small business, but you don’t have to always look like a small business. You can make yourself appear bigger, and usually pretty quickly. One of the best ways to do this is to hire a receptionist. Instead of getting instant access to you, the people who want to reach you will have to go to your receptionist first. It’s a small, but impressive difference.
Invest in your Company
An aspect of professionalism exists in self-respect. If you’re not treating your enterprise as a serious venture, then it’ll be difficult to look professional. To do this, a good place to start is by investing in your company. If you’re forever trying to save pennies by cutting corners, then, sooner rather than later, the cracks will begin to show. Make sure you’re reinvesting a significant portion of your profits back into your business. After all, if you’re not putting your money into the business, then who else will?
Cultivate a Happy Workplace
It’s easy for a workplace to become toxic. All it takes is a couple of employees who don’t believe in the overall project to work there, and it can all go to pieces. Hire correctly, and make sure you’re cultivating a positive, happy workplace. Of course, it shouldn’t be too relaxed. Visitors will want to see a team of staff who are passionate about what they’re going, and know how to work alongside one another well.
It’s hard to showcase your professional credentials if you’re only concerned about making money. Your company needs to have a higher purpose, something that guides its direction. A good way to show that you’re about more than revenues is to get involved with charities and local causes. In so doing, you’ll have created a business that knows its reputation stretches beyond just the workplace.
Establish and Maintain Workplace Standards
Finally, keep in mind your workplace standards. It is easy for standards to slip, and when that slips, so does the professionalism. Make sure your staff are engaged, challenged, and productive. This takes time, but it’s worth pursuing. You don’t want your business to run on autopilot! Let your staff know what’s expected of them, and how you’re going to help them reach their potential.
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